stagecoach refund bus pass

You can talk to us about your refund options by filling in our refund request form. Buy Stagecoach bus tickets online and compare prices, schedules and more. Can I get a refund or delay the ticket until I am back to work? Currently they are unable to process refunds in the way that we normally do (including being unable to process or issue cheques) however staff within Metro are busy working on how to do this. If the start date of a Stagecoach Activity falls within the Cancellation Period and the Stagecoach Activity has finished before the Parent notifies Stagecoach of their desire to cancel, then the Deposit is not cancellable or refundable. They will endeavour to process your request within 10 working days of receipt. The unused portion of a travel ticket will be refunded from the day after the travel ticket is handed into a Travelcentre or day after the date of posting. Stagecoach can accept no liability for lost or damaged belongings. Turns out, we can claim a refund from Stagecoach for our third-term pass if we want to. ... Information about the 16-18 Travel Pass and GetAbout ticket . Any medication left on the school premises must be clearly labelled and the Student should, unless Stagecoach has agreed in writing otherwise, be able to administer it themselves. It can take up to two weeks for you to receive your bus pass (posted to your home address by Stagecoach). The student pass will allow you to travel for a much cheaper cost. If you are unsure whether a Student should participate in any activity please consult the Student's GP before enrolling the Student on a Stagecoach Activity. If you have not received an email yet, please reference FAQS below. These are only given on surrendered travel tickets that are still valid. ... connecting Stagecoach UK local bus and tram services; ... All customers travelling with a discount will be required to present their TOTUM / NUS Extra card or pass on demand to … Arriva - @arrivanorthwest . My Child is in Year 9, and his new contactless card arrived around a week before the beginning of school term. Once you have notified Stagecoach that you wish to cancel, the Student may no longer attend the Course. Merseytravel’s supported bus services may be running to reduced timetables. The contribution you pay towards the cost of a subsidised travel pass for 2019/20 is £629. Depending on how you pay for your travel pass, your refund will be paid either directly to you or to your employer. The liability of Stagecoach and that of its staff is restricted to class time only and then only to gross negligence. The cards can be used wherever you see the sign. To request a ticket extension or credit in the form of an m-ticket or voucher, complete the webform or call Customer Service on 0344 800 4411 to speak to an advisor (lines are open Monday to Friday 8-5). We have checked and you may be entitled to a refund, or able to apply for an extension to your ticket after the current lockdown ends. Payment is due for the next Term of Course fees before the start date of the Term, subject to any alternative payment agreements you may have with the Principal. We know students are currently struggling – the pandemic has created unimaginable issues for most people. They have a dedicated refund request form available. Stagecoach will calculate the refund by deducting the cheapest available tickets for the cost of travel over the period the ticket has been used from the amount paid. Many providers are offering the opportunity to return unused or part used tickets for a full or partial refund. As well as m-Tickets, can be purchased as a paper ticket from the driver on the bus. Oxford Bus Company If you require an urgent replacement bus pass, the Helpdesk will give you a form to take to one of the company’s travel shops where you can get … If a pass has been paid in full a partial refund may be issued following a refund application to the Transport Officer. Typically, where this can’t happen, providers are extending the time tickets can be used. Our normal refund policy applies, including transferring your remaining ticket for use at a later date. If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. If the start date of the Stagecoach Activity falls within the Cancellation Period and some of the sessions of the Stagecoach Activity have been delivered before the Parent, within the Cancellation Period, notifies Stagecoach of their desire to cancel, then the Deposit may be partly refunded in proportion to the number of sessions delivered. County music fans gotta change their travel plans too -- the Stagecoach festival is postponing from April 24 to October 23. My area has been placed into lockdown and I won't be using the bus for now, can I have a refund? For the avoidance of doubt, the Trial Period and sibling discounts detailed in sections 3 and 4 above do not apply to Workshops or Holiday Workshops/Camps. The Balance must be paid in full, subject to any alternative agreements made with the Principal, by the first day of the Term or Holiday Workshop/Camp, by one of the following methods where offered: Transaction charges apply to cheques of £1 per cheque. "Term Dates" refers to the dates for the relevant Term. Please note that clauses 6.4 and 6.5 above are subject to your statutory cancellation rights as set out in clause 2 of these Terms and Conditions. What are public transport providers doing? For a Student enrolled on either a Course or Holiday Workshop/Camp, following payment of the Deposit to Stagecoach, Parents are required to make a subsequent payment of the outstanding balance due to Stagecoach (the "Balance"). The buses run on a continuous loop. Remaining term fees payable on the first day of term by two cheques for £106.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). Screw Stagecoach. These are only given on surrendered travel tickets that are still valid. Stagecoach - @StagecoachMCSL . Currently they are unable to process refunds in the way that we normally do (including being unable to process or issue cheques) however staff within Metro are busy working on how to do this. Stagecoach may, at its own discretion, refuse a Student entry to a Stagecoach Activity or session of a Stagecoach Activity if it is felt that the Student's behaviour is unacceptable. The Deposit to accompany a new Student's application form for term enrolment: Main & Further Stages £50 (as at 1 July 2020). Due to lots of customer requests it is taking them up to 28 days to get through things. An administration charge of £20.00 is made in all cases. Parents are solely responsible for ensuring that the emergency contact details on Stagecoach's records are up to date. admin fees will be added for refunds or credits processed during this time. Edinburgh Building, Chester Road  The Northampton buzz card can be used across Northampton and also in Boughton, Buckton Fields, Grange Park and Moulton. Should the student lose or damage their bus pass, there is a replacement charge of £15.00 or £25.00 (subject to change by Stagecoach) depending on the type of pass issued. Where a new Student is attending a Course for the first time, subject to availability, Stagecoach allows a two (2) session trial period ("Trial Period") so that the Student may try the first two (2) sessions of the Course. Apply Oxford Bus Company replacement bus pass form. You acknowledge that the maximum aggregate liability of Stagecoach to a Student or Parent under these Terms & Conditions shall not exceed the Stagecoach Activity fee to which a claim relates. The unused portion of a travel ticket will be refunded from the day after the travel ticket is handed into a Travelcentre or day after the date of posting. A "Course" refers to a course of classes offering tuition in dance, drama, and singing which will be delivered during the Term (including online activities). 18-22 Discount Card. Due to lots of customer requests it is taking them up to 28 days to get through things. Separate refund arrangements apply for Annual and Student Travel Tickets, please ask for details at any Travelcentre. The Lancaster Unirider pass provides unlimited bus travel on all Stagecoach services in the Bay Megarider Zone. Like Metro, you can claim for a refund on your travel ticket. Please follow this specific advice when using the bus as well as maintaining social distancing Stagecoach reserves the right to make changes to the timetable, the teaching staff,  the advertised programme or the programme delivery mechanism (for clarity this may mean that we switch to online zoom classes) in the event of illness or other circumstances beyond our control. * Please contact your Principal for Further Stages class / payment options. If you cancel a Student's place on a Holiday Workshop/Camp or Course outside of the Cancellation Period and within fourteen (14) calendar days of the commencement of the Holiday Workshop/Camp or Course, the Deposit will be retained by Stagecoach and you will be required to pay fifty percent (50%) of the balance of the fees for the Holiday Workshop/Camp or Course. Sunderland, SR1 3SD, Claiming a refund for public transport tickets during the lockdown, Metro is busy introducing a new system to support the refund of tickets of four week and annual Season Tickets for unused future travel. Prices charged 19/20. If a Student is unwell or has an accident requiring emergency treatment, the Parent will be contacted via the emergency contact details provided below or on the enrolment form. If you do not notify Stagecoach before the sixth (6th) week of the Course that you do not wish a Student to be re-enrolled onto the following Term of the Course, then you will remain liable for half of the full Term fees in respect of the next Term, regardless of attendance of the Student. For refunds for tickets purchased before 30th March 2020 is as follows: For customers with long term tickets (annual, academic year), we will extend the validity of your ticket for the duration of time that you have been unable to use it. Parents must ensure that they provide their Principal with up-to-date contact details. Valid for travel on Centrebus, Arriva, First, Kinchbus and Stagecoach services in the … National Express - @nationalexpress. "Workshop" refers to a one-off course (including online activities) offering tuition in dance, drama, singing and/or other performing arts related activities which will be delivered for a certain number of hours per day for a period of between one (1) and five (5) consecutive days and can run at any time throughout the year. For participation of a Student in a Stagecoach Activity all Parents are required to consent to these Terms & Conditions by signature or by ticking the acceptance box for these Terms & Conditions when submitting an electronic application form online. In the event that one or more of the provisions of the Agreement are found to be unlawful or otherwise unenforceable, those provisions shall be deemed severed from the remainder of the Agreement. To see the boundaries for the scheme click onto the map link below. Stagecoach Activity fees are reviewed annually and may be increased each year. We know many of you will be looking for information for how lockdown will affect our services. Any intellectual property created during any Course, Workshop or Holiday Workshop/Camp is owned by Stagecoach. For a Student enrolled on a Workshop, the full fees are paid as the Deposit in advance, as detailed in clause 2.2 above. If the Parent does not wish for the Student to be placed on a reserve list the Deposit shall be refunded. Travel by Rail and non-Stagecoach Bus Services (Country Bus, Dartline) The Travel Scheme also offers subsidised travel by train and public bus services not operated by Stagecoach (e.g. Fees for Stagecoach Activities may vary between Stagecoach schools. Other unused travel will also be considered as a result of the coronavirus lockdown. All refund requests (however you send them in) go into the same queue and priority is given by the date they are received, therefore make sure to get in touch before 28 days has passed. Additional financial help (a partial refund) towards online bus passes may be available to full time students Stagecoach owns all the rights, title and interest in and to its websites, including software, text and media and its trade marks, logos and brand elements. If you need to cancel, change your bus ticket or understand company's policies, get in contact with Stagecoach. A sibling discount of 50% is available when enrolling a student to our Main Stages or Further Stages Schools. The Buzz card is valid on all bus services run by Britannia Bus, Centrebus, Stagecoach, Uno, The Village Hopper and Z&S Transport. No refunds will be issued for passes returned between 1st May … Arriva and Stagecoach usually voluntarily allow students to use their pass at the weekend and evening. Go North East cannot process refunds for tickets that have been issued on paper tickets, or a key smartcard that has not been registered. Refunds are made by cheque to the travel ticket holder. Where possible, they will provide credit in the form of an m-ticket via our m-ticket app. These fares will usually work out higher than those given in the sustainable travel incentive. To find out more and set your own preferences. A hard copy of the Privacy Policy can be requested from marketing@stagecoach.co.uk. Below is information on what Metro, Network One, Arriva, Stagecoach and Go North East are doing for ticket holders: Metro is busy introducing a new system to support the refund of tickets of four week and annual Season Tickets for unused future travel. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. All of this comes on the heels of … In any event Deposits shall always be refunded within fourteen (14) days of informing the Parent that the Deposit is refundable for capacity reasons. Top up online and your key card will be … At Stagecoach Performing Arts we teach children and teenagers how to sing, dance and act, not only to perform on stage but also, more importantly, to perform better in life. Students must wear suitable footwear and clothing at all times, including Stagecoach uniform for all Courses. April 24th-26th, 2020. Deposit - covers first two weeks (Non-refundable), Remaining term fees payable on second week, Remaining term fees payable on the first day of term by two cheques for £70.00 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee), Remaining term fees payable on the first day of term by two cheques for £138.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). Rail If you lose your train pass it will cost £10 to be replaced. If a pass is no longer required it must be returned to the Transport Officer in the Helpzone. The personal data (as it is defined in the Data Protection Act 2018) of a Student and/or Parent will be processed by Stagecoach, including any group companies and/or the Principal(s) of its franchised schools in accordance with its Privacy Policy, which can be found here Privacy Policy . FAQs. The key is a rechargeable travel smartcard that can save you time, money and hassle on all Oxford Bus Company services. You can check travel updates for the latest information. All Students must be collected on time after a session. Standard refund policy in section 13 of their online terms and conditions. Unless you contact us within fourteen (14) calendar days of receipt of these new Terms & Conditions, they shall supersede and extinguish all previous agreements between us and shall govern the contractual relationship between us going forwards. Have notified Stagecoach that you wish to cancel, the Student pass will allow you to receive bus! 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